Frequently Asked Questions

 

Where do I send input?

What is the NEXUS subscription?

What does "Limited Openings" mean?

How do I know I've secured a spot?

How can I tell if it's sold out?

Is there a waiting list?

How much does it cost?

Special pricing for multiple months?

What is the billing cycle?

When does it ship?

What happens if I cancel a subscription early?

Who do I contact about press/reviews?



I have some input I would like to share regarding my NEXUS package. Where do I send that?

We like you already! We are always seeking out feedback regarding our services. You can send all rants, raves, comments, and quemments to Support@EspionageCosmetics.com!

(Back to top)

What is the NEXUS subscription?

NEXUS is a subscription service that will win the hearts of nail art lovers. It sends out two new designs of the nail wrap variety every month, and subscribers help shape the future of the Espionage Cosmetics nail art line by voting on their favorite design! Each NEXUS package is a mystery and the only clue subscribers are given regarding the nail wraps inside is the theme which is revealed in advance. You can choose from several subscription options (month-to-month or # months in advance).

(Back to top)

“Limited Openings?” *Dalek voice* EXPLAAAAINNNN?!?!

Much like the BOOM!Box subscription, we have a limited amount of spots available per cycle. If you don’t want to miss out on the new nail wrap designs, be sure to try and get your subscription put in as soon as possible!

(Back to top)

Understanding the limited spots, how do I know I’ve secured a spot? Will the number of spots available each month remain consistent?

You will know if your spot is secured when your payment is processed for an active subscription! The number of spots will remain consistent, so once you receive billing confirmation via e-mail, you’re all set!

(Back to top)

How will I know the NEXUS for a certain month is sold out?

A huge indicator of a certain month being sold out is the website rolling subscriptions over to the following month. If you want updates on spot availability as they occur, (link following to espionagecosmetics.com/glitterarmy) click here to subscribe to our mailing list!

(Back to top)

Is there a waiting list for the NEXUS?

Not at the moment, but if you join this mailing list, notifications will be sent out should more spots become available.

(Back to top)

How much does NEXUS cost?

If you’re in the US, the cost of a NEXUS subscription is $15. This price is before tax, however, it includes shipping! Are you an international subscriber? Below is a table that breaks down cost by location.

Estimated International Shipping Charges:

Location Shipping Cost
Canada $10.00
United Kingdom $13.00
Ireland $13.00
Australia $13.00
Japan $13.00
Europe $14.00
(Back to top)

Is there special pricing if I purchase NEXUS for multiple months at a time?

Yes, there is! When you subscribe to months in advance, you actually save. As you increase the months paid in your subscription, the cost decreases!

(Back to top)

What is the billing cycle for NEXUS?

The initial subscription will be billed at checkout, while auto-renewals for NEXUS subscriptions occur on the 28th of each month!

(Back to top)

When does NEXUS ship?

As of September 2016, the NEXUS ships between the 18th and 27th every month!

Renewal Bill Date Shipping Window
January 28 February 18-27
February 28 March 18-27
March 28 April 18-27
April 28 May 18-27
May 28 June 18-27
June 28 July 18-27
July 28 August 18-27
August 28 September 18-27
September 28 October 18-27
October 28 November 18-27
November 28 December 18-27
December 28 January 18-27
(Back to top)

What happens if I’ve subscribed for more than 1 NEXUS package, but I cancel only after receiving the first?

Cancellation after purchase will prevent the renewal process from occurring. You will receive all the packages ordered, however, if you wish to cancel shipments and receive a refund for the remaining NEXUS packages in your subscription you can contact our support team at Support@EspionageCosmetics.com!

(Back to top)

I would love to review the NEXUS for my vlog/blog/press outlet. Who do I contact?

Our press team! You can reach them at DailyPlanet@EspionageCosmetics.com. Be sure to specify your interest (BOOM!Box, NEXUS, or Espionage Cosmetics), provide links, and of course a little bit about your lovely self!

(Back to top)