Frequently Asked Questions


General Questions

What in the 7 hells is "Nerd Makeup?"

It means that we took our love of bright colors, GLITTER, and outlandish style decisions and fused them with our insistence that being a “grown up” is highly overrated. We also firmly believe that playing video games is a business, tabletop campaigns should be celebrated as national holidays, and comic books should replace all employee handbooks. Pop culture references out in the wild make us smile, so we’ve added our own jungle of shenanigans into the mix in the form of nerd makeup! Espionage Cosmetics: this is Where the Wild Things Are! Go forth and paint the world!


Are there local places where I can find Espionage Products?

There’s currently a decent chunk of comic book and gaming stores that carry our products, and the list is growing like a thoroughly watered gremlin. Scuttle over to our Find Us page to check them out!

If you can’t visit one of these retailers, browse our site or find us at an upcoming event!


Are you going to be at a convention in my neighborhood?

To stay current on Nerd Misfit events and conventions that we'll be attending, take a peek at our Events page. Or to have updates and glittery goodness sent directly to your email, sign up for our #GlitterArmy newsletter!


What's with all of the glitter?

We hate to sound like a Mariah Carey song, but glitter got us feeling all kinds of emotions.


I have another question! How do I contact you?

There are a number of different ways to reach out to the Nerd Misfits!

Email: Support@EspionageCosmetics.com

Phone: 253-569-5926

Snail Mail: 703 Pacific Ave, Ste 200A, Tacoma WA 98402

Carrier Owl/Raven/Pigeon: Direct all to above address. We will leave a window open.


Do you have samples of your products?

We sure don't. We do, however, have a generous sampling of colorful product photos and Nerd Makeup Ambassador posts over on our Instagram feed. If you want to view some of our products in action, this is where to look!


I saw a product from the Geek Boutique pictures and I must have it! Does the GB have an online shopping option?

Why, yes! It most certainly does. Visit the link right HERE to be transported to our Geek Boutique portion of the website. From coffee mugs and sprinkles to comic books and pillows in the shape of a poop, we’ve got you covered!


Are your products cruelty free?

Behind the scenes, the Nerd Misfits are actually run by their real-life aristocats. As such, we do not test on animals or use any ingredients that have been tested on animals. All of the Espionage products are cruelty free and bursting with furbaby appreciation. When time allows between projects, we continue to work through the various pieces of the long, but certainly worthwhile process of becoming Leaping Bunny certified. Until then, we are Leaping Kitty certified.



Orders & Shipping

How long will it take to get my order?

Orders take 4-6 business days to process. We would like to add that because our packaging and delivery process involves a number of mystical creatures, we do not process orders on the weekends. Unicorns must be unicorns and do unicorn things on the weekends.

If you need your nerd makeup in a jiff, then please plan accordingly and place your order during regular business days.


Do you ship internationally?

Of course! International nerds need love too! If you’d like even more details on this visit our Shipping Info page.


What is your return/refund/exchange policy?

Any opened product cannot be returned, refunded, or exchanged. All Everything Shadows, Lip Serums, and NPC sales are final. Nail wraps and other swag can be returned, refunded, or exchanged on a case-by-case basis. The air is free of glitter and joy when customers are dissatisfied with their nerd goodies. Let’s bring the glitter back! Please send us an email at support@espionagecosmetics.com for assistance.


How much is shipping?

All shipping fees are calculated during checkout. You will be offered a few different price points and service options for shipment as well. Fly on over to our Shipping Page for more details.


Why do you only offer priority shipping?

To better ensure the successful shipping and delivery of orders, we no longer offer USPS First Class as a shipping option. The remaining available shipping methods all include tracking, in addition to limited insurance according to USPS policies. While the Shipping Minions are busy scurrying about, this added safeguard makes sending your new nerd makeup off to you far more favorable. We’d hate to see the deep cleanse glitter baths that we administer for each and every order go to waste! This helps us to achieve that very real goal! You can find more shipping information on our Shipping Page.



Espionage HQ

Where are you guys located? Can I come visit?

Our Clubhouse of Fandom & Glitter is located in Tacoma, WA. As much as we would love to have you visit and walk our great halls, our store hours have changed and we’re only open for special events and super fabulous shopping days moving forward. Best way to stay updated on when those are happening is to sign up for our #GlitterArmy newsletter or visit our Events page from time to time!


I want to model for you! What are the requirements? Do I have to be a certain size/race/shape/gender or love a particular fandom to do that?

Of course not! Nerds, geeks, unicorns, and fandom friendly types come in all shapes, sizes, and exoskeletons. While we are not currently taking modeling applications, we are always open to new and BAMF! customers that are keen on repping the EC brand on the interwebs. If you’re interested in our Nerd Makeup Ambassador program, please send an email over to DailyPlanet@EspionageCosmetics.com with a little bit about yourself and why you think you’d be a good fit! Check out our Instagram feed for examples of our current ambassadors and our always colorful content!


I Stopped by the Geek Boutique and it was closed! What Gives? When are you guys open next??

The Nerd Misfits have been infusing extra love and glitter gusto into all avenues of Espionage Cosmetics! As such, the Geek Boutique will only be open for special events. This gives us the chance to refocus our energies into building bigger and better events, and creating shinier and even more deeply inspired geektastic treasures! To stay current on our upcoming events, take a peek at our Facebook Events Page or The Geek Boutique FB Page!


I want to come work for you! How does one go about that?

While the Clubhouse of Fandom & Glitter isn’t currently hiring, you never know when we’ll be in need of Nerd Misfits with a very particular set of skills. Check back periodically for opportunities to join our Glitter Army!



Wholesale, Exclusives, & Custom Products

I own a comic book store/game shop/salon and I would love to carry the Espionage products. How does one go about that?

Please send an email to Wholesale@EspionageCosmetics.com and you will be connected with a Middle Earth sales rep with the swiftness of a Ringwraith. Include any details on what you had envisioned!


I am a convention/show runner and I would like to create a "Nerd Makeup Bundle" exclusive for my show. Who do I talk to about that?

Send an email to Wholesale@EspionageCosmetics.com. Please specify in the subject line that you are interested in working with the Nerd Misfits to design a super shiny exclusive. We will direct you to one of our sales elves that specializes in forging such precious items.


Does Espionage create custom wraps, lip serums, or color collections for artists and creators that can be sold during conventions and on our site?

Yes, we do! Email us at Wholesale@EspionageCosmetics.com and let us know what you have in mind. (Bonus points if it involves glitter.) We will connect you with our production and design shimmer squad that handles such projects!



Website

The website is being bratty and won't let me {insert thing our site is failing at here}! HELP ME!

CL4P-TP NOOOOO

NOOOOOOOO!!! That's not awesome. Email our Glitter Minions with the quickness at support@espionagecosmetics.com and we will see if we can't conquer this set of stairs together! If you can include a screenshot of the error you're seeing that would help us tremendously as we troubleshoot!


What is your Privacy Policy?

Here's our Privacy Policy in its entirety for your viewing pleasure!


What are your site's Terms & Conditions?

If you feel like an adventure, read through our Terms of Service in their entirety!


I found a picture of me on your site. Why is it being used? Is there a point of contact for me to have it removed?

The Nerd Misfits comb the internetz for the best photos from the world of Nerd Makeup and Nerd Manicures making sure to only pull images from public Instagram, Twitter, and blog profiles. If we used your photo on our site, it's because we think it's super shiny and incredible! #Proud and all. :) If you would like to have your photo removed, we can do a thing! Just get a hold of us at Support@EspionageCosmetics.com with a screenshot of the image on the site. Our minionz will handle the rest!